GENERAL SHIPPING POLICY:
Our shipping charges are based on U.S. Priority Mail rates, most packages ship for $8.50. UPS shipping is available by request.
Saltwater Flytyers offers standard USPS and UPS shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail or UPS.
We do our best to ship orders the same day we receive them, most will be shipped within 48 hours, but we sometimes have to delay shipping while waiting on merchandise to come in from suppliers. If you have a critical need or a rush, call us at 904-535-6929.
Over-sized, over-weight, and multiple package shipments may require additional charges*. You will be advised via email or phone of any additional shipping charges.
We do everything we can to accommodate our customers, please let us know if we can improve.
INTERNATIONAL SHIPPING POLICY:
For International orders all duty and tariffs are the responsibility of the receiver.
We ship using USPS Global Priority Mail. Flat rate shipping is $30.00 USD.
DELIVERY AND LEAD TIME:
US Priority Mail will usually be delivered in 2-3 days. Expedited shipping available on request.
Orders may be canceled and refunded prior to shipping. Once an item has been shipped it can no longer be canceled.
Shipping time on back ordered items varies. You will be contacted via phone or email if you order a back ordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the back ordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.
Custom tied flies require extra time.
If we don't hear from you within 2 business days, we will ship your order as is and ship back ordered items when they are available.
1. Please call or email us before returning any merchandise. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
2. Return shipments to:
314 S. Ponce De leon Blvd.
St. Augustine, FL 32084
3. Indicate either refund or exchange within the returned package.
4. Please include name, address and contact information.
REFUND FOR CREDIT OR EXCHANGE:
1. Refunds are issued for all items returned in salable condition. Refund requests must be made within the first 15 days upon items arrival.
2. Any refund or credit for exchange will be based on the original purchase price. Shipping and Handling fees are not subject to refund unless the merchandise is defective or an incorrect item was shipped.
3. The internal paperwork for credit/exchange is normally completed within 3 business days of receipt of merchandise.
4. All refunds are applied to the same credit card that was used for the purchase.
5. Any form of reimbursement is consistent with the original method of payment.